1.1 This site is owned and operated by TheCalculatorStore SLNE
1.2 All rights in this website are owned by TheCalculatorStore SLNE. Any unauthorised use, copying or modification is prohibited.
2.0 Ordering Goods and Cancellations
2.1 All orders placed through our website will be subject to our acceptance of the order. We reserve the right to decline any order for any reason.
2.2 When you submit an order to us on our website, you will receive an email to confirm that we are processing your order. You will then receive a second email from us acknowledging your order and giving you estimated timescales for delivery. You should check both emails for accuracy and let us know immediately if there are any errors. Neither of these emails constitute acceptance of the order by us. Your order will be accepted by us (and a contract will then be formed between us) when we dispatch the goods to you. Title to the goods will pass to you on delivery.
2.3 Where you have redeemed a promotional code or any other offer ("a Code") against your order, acceptance of this order is subject to our verifying that the Code has been issued to you personally, that you comply with all the terms of the offer and qualify for the Code. In the event that the Code has not been issued to you for your personal use or you do not qualify for the offer, the price of the order will be adjusted notwithstanding any email or other confirmation that you receive.
2.4 You have the right to cancel an order within 10 working days after the day the goods were delivered unless we have previously stipulated to you via email that we are buying the goods in exclusively for you and that you have acknowledged by email that you accept your order is non cancellable.
2.5 If you wish to cancel your order you must notify TheCalculatorStore via email within the stated 10 working day period, cancellations after 10 working days will not be accepted. Upon notifying TheCalculatorStore of your cancellation TheCalculatorStore will issue you with a unique RMA number. You must return the goods to TheCalculatorStore in the same condition and completeness as TheCalculatorStore delivered them to you, please note this includes, packaging, manuals, cables, software etc. If you do not return the goods in the same condition and completeness, TheCalculatorStore at its sole discretion can either reject the cancellation or levy a charge against you or your credit card to make good any damage or missing items. Please note that software of any description is subject to separate terms and conditions and if you open, use or register the software that comes with your goods and then cancel your order you will be liable for a charge up to 25% of the cost of the goods.
2.6 The goods remain your property and responsibility until such time as TheCalculatorStore signs acceptance of the return delivery of the goods. We strongly advise you to use a secure signed-for service, for example Spanish Post Recorded Delivery, and you should note that the cost of returning the goods is your responsibility. Should you wish to return any goods, please go to the Returns section for further information.
3.0 Processing your orders and payment
3.1 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
3.2 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.
3.3 Customers using PayPal, please note that any commission charged by PayPal to you in conjunction with placing an order is not refundable.
3.4 Customers using a credit card, your card will not be debited until the day we ship your goods.
4.1 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
4.2 All items are subject to stock availability.
4.3 When we deliver your items to you will be asked to sign for the goods to acknowledge that you have received them.
4.4 If your goods fail to arrive within 28 days of dispatch, you will have the option of either a full refund or a replacement shipment as soon as we have investigated with the courier.
4.5 Where an incorrect address has been given to TheCalculatorStore Ltd with the order we reserve the right to charge for any extra carriage costs incurred.
4.6 Claims for damage, delivery discrepancy etc. should be made within 48 hours of delivery - claims will not be accepted after this time. Please sign the consignment document 'UNCHECKED', as we cannot otherwise accept any claims for damage in transit.
4.7 A proof of delivery for consignments dispatched with DHL can only be provided up to 90 days after dispatch. DHL delete their records after 90 days. All orders to be shipped by DHL which are received after 1pm will not be dispatched until the following working day.
5.1 Any faults that occur within the first 10 days after the goods arrive must be reported to TheCalculatorStores within a reasonable time frame, to be eligible for refund or a replacement . If your goods develop a fault after the first 10 days following recipt you have a right to return the goods to us so that we can send them off to be repaired under warranty on your behalf, however you should note that this will result in a significant delay in the goods being returned to you so we recomend in most cases that you send goods that are covered under a manufacturers warranty directly to the manufacturer for repair.
5.2 If the goods are not faulty you have 7 working days from the day after the goods arrive to cancel the order and return the goods for a refund . A refund will be provided within 30 days. Please note that packaging must be in pristine condition orTheCalculatorStore will charge the customer a fee to compensate TheCalculatorStore for the written down value of the stock. Return shipping is at the customer’s expense.
5.3 If you wish to return any goods you must notify TheCalculatorStores and we will issue you with a unique RMA number if the return is authorised. Please note that you should not send any goods back until you have received this RMA authorisation number, otherwise we will be unable to process your return. Please follow all instructions that accompany the RMA number carefully.
5.4 Please note that opened software is exempt from the Distance Selling Act, so before you open, use or register the software element of your ordered product(s), please check where it is possible to do so, that goods function correctly. Where it is not possible to ascertain the functionality of the goods without loading the software, please check with eXpansys to see if the software is available in a downloadable format. If any returned goods are not faulty, and the goods contain software that has been opened, used or registered, a 25% fee will apply to compensate us for the loss of software element of the goods in question.
6.0 VAT, Import Duty and Other Sales Taxes
6.1 All prices listed on the site exclude VAT unless stated otherwise.
6.2 Since the introduction of new rules regarding VAT in the EU, TheCalculatorStore SLNE will levy VAT at the prevailing Spanish VAT rate.
Documentation is enclosed with the goods to confirm that VAT has been charged and the rate which has been applied.
6.3 Under Spanish VAT rules, VAT is charged on all shipping costs including standard Post.
6.4 For all countries outside of the EU, for example USA, Switzerland or Taiwan - no VAT is charged.
6.5 Our main VAT registration number is ES B65498487
6.6 Many countries charge duty on goods at the point of import. You should always confirm what the import tax and duties will be before placing your order, these charges will normally be accepted by the courier used to deliver your goods and passed on to you at the point of delivery. It is your responsibility to pay these charges. Please note this charge is levied by your government not by TheCalculatorStore and we have no control over it. If you or someone acting on your behalf rejects the goods at the point of delivery thenTheCalculatorStore will charge you for all the associated delivery and administration charges.
7.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by TheCalculatorStore SLNE .
7.2 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.
7.3 All information is collected lawfully and in accordance with the Data Protection Act 1998.
7.4 If you wish to opt out of any postal marketing please email your details to sales@TheCalculatorStore.com.
7.5 We can provide a full schedule of all information collected on an individual for a fee of £10.00; we will require significant proof of identification. In accordance with the Data Protection Act 1998 the information will be provided within 40 days of required level of identification.
7.6 If you have any questions about information privacy at eXpansys please contact webmaster@TheCalculatorStore.com.
8.1 On order processing pages we use a 1024bit certificate.
8.2 If you have any questions about security at TheCalculatorStore please contact webmaster@TheCalculatorStore.com
8.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
9.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price in exceptional circumstances. If a price is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
9.2 Prices on orders for out-of-stock or pre-release items are valid for one week after the order is placed. If the price changes when the stock becomes available customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
10.0 Business Customers
10.1 If you are a business, you will not export any goods purchased from us in contravention of United States of America export controls.
10.2 If you have a credit account with us payment is due in accordance with the credit terms agreed by TheCalculatorStore when the account is opened (generally 30 days after the date of our invoice) and we may charge interest for late payment calculated daily at 4% above Central European Bank base rate both before and after judgment.
11.1 The use of our site and any contracts formed are governed by Spanish law.
11.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
11.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
11.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
11.5 A person who is not a party to these terms and conditions shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.
11.6 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
11.7 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
11.8 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
11.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
11.10 There are from time to time links on our website to third party websites which we believe may be of interest to you. We do not have any control over the content of these websites nor can we be liable in respect of anything contained on these websites.
11.11 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
11.12 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorized by us or our licensors.
11.13 Any unauthorized use of material on this site is strictly prohibited.
11.14 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated June 2007).
12.1 The forums are available for everyone - you do not have to be an TheCalculatorStores customer to use the forums. The content of the forums represents the forum users, it expressly does not represent the views of TheCalculatorStore or its staff and TheCalculatorStore cannot be held responsible for the views and the comments expressed in the forums.
13.1 Errors and omissions must be excepted.
14.0 No effect to statutory rights
14.1 The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
15.0 Email transmission
Email transmission is confidential and intended solely for the person or organisation to whom it is addressed. It may contain privileged and confidential information. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. If you believe you received this transmission in error, please notify the sender.