One of our customers made use of the warranty for the HP15c Limited Edition. He just contacted us about his experience.
The problem he had on his calculator was a small damage on the front panel, just above the x key. I have included his picture - better one image than 1000 words. As he is a collector (as yours truly and many of our other esteemed customers), it was bad enough for him to be upset. He already had other 2 hp15c LE's, but these were intended for relatives.
He called the Spanish Calculator Support team (there are support teams for many countries - later I will post the addresses and telephone numbers somewhere in our website), and he was sent a new calculator packed in bubble wrap in just 5 days.
I would have guessed that it would take a lot of time for the HP15c to reach the support channel - we have been waiting for it for a long time ourselves.
In addition, he has been told that, if he's not contacted by HP in 10 days, he will likely be able to keep the (functionally 100% working) defective calculator.
Talk about service!!
(Additional note: I am seeing in the fori I attend a lot of badmouthing on the HP15c LE. I respectfully 100% disagree. The packaging is first rate, the key click is as good if not better than any other current HP calculator (and on par with the HP17bII), and it is competitive with the feel of the original one (softer, shorter travel distance, but can be seen as mushy sometimes). The speed...well, it makes the HP15c attractive for tasks you would not dream to run with the original model (unless you think that waiting 1 minute for a result is acceptable nowadays)
There may have been some initial quality problems, and some bugs related to the adaptation of the original firmware to a completely new hardware. However, the new model is retrofittable, which the original was not. The bugs are very minor and far apart, and I had not used the feature that causes it in all my life with the original model.
This calculator has been a labour of love of the HP calculator team. You guys asked for it - they took the smallest opportunity they had to find a way to produce it. With the kind of response they are receiving, I don't think they look forward to make another favour to the calculator lovers. If I were them, we all should be forgetting about the HP42s reissue...